Administrator Password Reset

Administrator account passwords can only be reset by invoking the reset command using the FileMage Gateway binary on the virtual machine.

Windows

1. Connect to the virtual machine using RDP.

2. Open command prompt as a administrator.

3. Run

"C:\Program Files\FileMage\Gateway\reset_password.bat [ADMINISTRATOR_EMAIL]

If the file does not exist, you have a older version of the image which does not have the utility script. Instead run the command:

"C:\Program Files\FileMage\Gateway\filemage.exe" -c "C:\ProgramData\FileMage\Gateway\config.yaml" reset [ADMINISTRATOR_EMAIL]

Linux

1. Connect to the virtual maching using SSH.

2. Run

/opt/filemage/reset_password.sh [ADMINISTRATOR_EMAIL]

If the file does not exist, you have a older version of the image which does not have the utility script. Instead run the command:

sudo su filemage -s /bin/sh -c "/opt/filemage/bin/gateway -c /etc/filemage/config.yml reset [ADMINISTRATOR_EMAIL]"